Contact Support

Any hour, any day. We answer pre-sales questions as readily as support ones — ask about the line-up before you buy, not after.

Response time

Usually under an hour. Always the same day.

Before you write in

Two things make a support ticket resolve in one reply instead of four:

Name the device. "Fire TV Stick 4K Max with TiviMate" tells us more than "my TV".
Send the error verbatim, or a photo of the screen. Paraphrased error messages send us down the wrong path.

If you have not received credentials after a purchase, check the spam folder first — that is the cause roughly nine times in ten.